FAQ – KenzKenz™ Pet Collars & QR Smart ID Tags
💡 General Questions
1. What makes KenzKenz collars different?
Our premium neoprene, tactical, and QR Smart ID collars are designed for durability, comfort, and security. We offer high-quality materials, stylish designs, and an integrated lost-pet recovery system via our QR ID tags.
2. Do you offer custom-engraved collars?
No, we do not offer custom engraving. However, our QR Smart ID tags allow you to create a secure digital pet profilewith contact details, medical info, and emergency contacts.
3. How do QR Smart ID Tags work?
Each collar with a QR Smart ID Tag links to a unique pet profile. If your pet is lost, anyone who finds them can scan the QR code and safely contact you while keeping your details private.
🛍️ Ordering & Shipping
4. Where can I buy KenzKenz products?
Our products are exclusively available on Amazon for fast, reliable shipping. Click “Shop on Amazon” in our menu to browse all available products.
5. Do you offer free shipping?
Yes! We provide Fast & Reliable Amazon Prime Shipping for eligible customers.
6. How long does shipping take?
Since we sell through Amazon, shipping times depend on Amazon Prime availability in your region. Typically, orders arrive in 2-3 business days.
📦 Returns & Warranty
7. What is your return policy?
We follow Amazon's 30-day return policy. If you’re unsatisfied, you can return your product through Amazon for a full refund or replacement.
8. What if my collar is defective?
We stand behind our quality! If you receive a damaged or defective item, please contact Amazon support for a replacement.
🐶 Product Care & Sizing
9. How do I choose the right collar size?
Each product listing on Amazon includes a size chart. Measure your dog’s neck and choose a collar with adjustable sizing to ensure a perfect fit.
10. How do I clean my dog’s collar?
- Neoprene Collars: Hand-wash with mild soap and warm water. Air dry.
- Tactical Collars: Wipe with a damp cloth or mild soap.
- QR Smart Tags: Avoid scratching the QR code to keep it scannable.